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General:

Prices are for internet mail order only. Please call for retail pricing.

Order confirmation doesn’t constitute a final offer or contract. All orders are subject to management review and approval and if found to be invalid due to any reason, are subject to cancellation by management.

Payment Policy:
We accept MasterCard, Visa and Discover . There will be no surcharge for the use of a credit card. Your card will be billed once the order is processed and ready to be shipped.

When using your credit card be sure to provide your exact billing address and phone number your credit card has on file on you. Incorrect information may cause a delay in processing your order.

Order Acceptance Policy:
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Mountaineer reserves the right at any time after receipt of your order to accept or decline your order for any reason. The Mountaineer reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $3000.00 must obtain pre approval. We may require verifications or information before accepting any order.

Cancellation Policy:
Should you wish to cancel an order after it has been shipped, you would be required to refuse delivery of your shipment. A cancellation fee of 7% along with applicable fees and shipping charges will be charged to your account.

Return and Exchange Policy:
Products are subject to manufacturer’s restrictions and can be returned within 14 days of receiving for refund or replacement and the following terms and conditions will apply. Items may not be returned after they have been used.

You are responsible for return shipping in all cases. Items can not be returned after 14 days of receiving.

Important: Please include this form or a similar note with your return.

Returns: The customer is responsible for the cost of returning the item(s) to the Mountaineer.

Exchanges: In addition, the customer will be charged the actual shipping cost of all items sent in exchange.

Shipping charges are non refundable. Any damages or missing items to the original package will result in additional charges being assessed to your account.

Defective products can be returned for replacement with the same product without fee. The Mountaineer will not cover the cost of shipping items back to the store. Replacement product will be shipped out on receipt of the returned product by The Mountaineer without additional shipping charges.

Where appropriate, credit will be given within three weeks of return of the product.

Credit will calculate based on the price of product on the date the returned item reaches The Mountaineer store. Customers wishing to return or replace any product after the return period from date of invoice must contact the manufacturer of the product. The Mountaineer will have no liability after 14 days.

Safe Shopping Guarantee:
“We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at The Mountaineer. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.”

Transactional Information:
We make every effort to ensure that your purchase experience at The Mountaineer is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions.
To be sure you’re browsing secure pages, check your Web browser’s status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an “s” after the “http” (https://…) in the Web site address to indicate that you’re in a secure environment.
We also protect your purchase by preventing the shipment of merchandise to a fraudulent address. All billing addresses are verified electronically as and all alternate shipping addresses are verified manually. Any customer shipping to an address that differs from the billing address must put this alternate address on file with his or her credit card company. We then call the credit card issuer to verify that the customer has indeed put the information on file.

Data Sharing:
The Mountaineer does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, The Mountaineer gives your name, shipping address, phone number, and order information to our shipping carrier. The Mountaineer also supplies your name, billing address, and credit card information to the credit card processor who bills your account. The Mountaineer has strict guidelines requiring all third parties to keep any shared personal information confidential.

If you have a question that isn’t answered here, please contact us and we’ll be happy to answer it for you. You can email us here , or call us at 1-518-576-2281

Sales Tax Information:
If required by law, The Mountaineer will add sales tax to the order to be paid by the customer. Applicable sales tax will be charged on all orders to be delivered in the State of New York.

Shipping Policy:
The Mountaineer does not ship on Saturday or Sunday. Due to shipping restrictions we cannot deliver to P.O. Boxes. Standard shipping takes 3 to 7 business days. The Mountaineer can not control and is not responsible for customs duties levied on international shipments.

Disclaimer and Limitation of Liability as to Products Sold. All of The Mountaineer Inc. Products are guaranteed against defects for 30 days from the date of invoice. Except as expressly stated herein, The Mountaineer makes no representations or warranties, either express or implied, of any kind with respect to products sold on this site, included but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to The Mountaineer Inc. arising from any product sold on the The Mountaineer shall be the price of the product ordered. In no event shall The Mountaineer be liable for special, indirect, consequential, or punitive damages related to product sold.

Privacy Statement:
The Mountaineer is committed to keeping any information we receive from our users private and secure. We do not sell our customer information to any outside company. All information collected remains private and secure.